REFUND POLICY FOR Konsaseema Ghumaghumulu
Service operated by HyperApps • Effective: 01/06/2025
1. Eligibility for Refunds
Refunds are permitted only in these cases:
- Order Not Delivered: If your order isn’t delivered within 2 hours of promised time.
- Wrong/Incomplete Order: Items missing or incorrect vs. what was ordered.
- Quality Issues: Spoiled, contaminated, or inedible food (report within 1 hour of delivery).
- Payment Errors: Duplicate charges or failed transactions.
Refunds are NOT provided for:
- Change of mind after ordering.
- Minor packaging defects (e.g., dented container).
- Delays due to incorrect address or unreachable contact number.
2. How to Request a Refund
Within 24 hours of delivery:
Provide:
- Order ID.
- Proof of issue (photo/video for quality claims).
- RazorPay transaction ID (for payment errors).
Response Time: We’ll resolve/acknowledge your request within 4 business hours.
3. Refund Processing
- Online Payments (RazorPay): Refunds issued to your original payment method within 3–7 business days (depending on your bank).
- Cash Payments: Refunded via bank transfer (provide IFSC/account details) or store credit for future orders.
- Note: Partial refunds may apply for partially affected orders (e.g., 1 wrong item in a 5-item order).
4. Non-Refundable Scenarios
- Orders cancelled after kitchen preparation begins.
- Discounted/promotional orders (unless quality-related).
- Delivery refusal due to customer unavailability.
5. Contact & Escalation
Escalation: Unresolved issues? Reply to our resolution email with "ESCALATE" for manager review.